Privacy Policy

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Last updated 27 October 2020.

This Privacy Policy applies only to CLEOVA services. The privacy policy on this page is intended to inform Cleover about how to collect, how to use, how to process, guarantee data, and how to share Cleover Personal Data. By using CLEOVA's services, Cleover acknowledges that CLEOVA will collect and use the information as described on this page. 

Use of terms or definitions refers to the User Terms page. CLEOVA may modify this page by marking the last modified date. Cleover agrees to use the CLEOVA service to periodically review this page and the User Policy page.

INFORMATION COLLECTED BY CLEOVA

You will be asked to fill out a form containing several documents, Personal and or Business information knowingly, without coercion, indicating that you have agreed to all policies, regulations, privacy policies, User Policies, and Privacy Policies so that you can  use website development services. The following information is collected:

  1. Identity Card (KTP), Passport, or other identity.
  2. A breakdown of the ID or identity provided (including name, date of birth, address)
  3. Mobile Number, WhatsApp, Telegram, IG Cleover
  4. Cleover's social media address
  5. Marketplace profile address, FB Fanpage, used by Cleover
  6. Email Cleover
  7. Cleover's personal TIN
  8. Cleover selfie on the same day in a certain style for authenticity checking
  9. Screenshots of business locations from the Google Map application, photos of business locations, and complete business location addresses
  10. Business name or company name
  11. Business contact or company contact (WhatsApp, telegram, Email or other contact)
  12. Business documents for SIUP, TDP, or company NPWP
  13. Proof of service payment
  14. Advising information
  15. The desired website content includes content, logos, and images
  16. Bank details used on the website (in name, bank name, account number)
  17. Confirm approval.

You will be asked to fill out a Google Form containing several documents, Personal and or Business information knowingly, without coercion, indicating that you have agreed to all policies, regulations, privacy policies, User Policies, and Privacy Policies so that you can  use a website repair service. The following information is collected:

  1. Email Cleover
  2. Full name
  3. Cleover's contact number
  4. Information representing a Company or Personal
  5. Authorization approval
  6. Company name
  7. Company TIN
  8. Fixed company website address
  9. Company Contact (Email, phone number, or other)
  10. Company full address
  11. Scan or photo of Cleover's ID card or other identity
  12. NPWP Cleover
  13. Cleover Address
  14. Self-styled selfies for authenticity checking
  15. wp-admin access
  16. Panel access or and server
  17. Domain provider access
  18. Complaints
  19. Complaint screenshot upload
  20. Proof of service payment
  21. Details of the bank used for the refund (in name, bank name, account number)
  22. Confirm approval.

You will be asked to fill out a Form containing several documents and personal and business information knowingly, without coercion, and marking agree to all policies, regulations, privacy policies, User policies to use the convert website to android app service:

  1. E-mail
  2. Full name
  3. Cleover's contact number
  4. Cleover's ID card
  5. Self-styled selfies for authenticity checking
  6. NPWP Cleover
  7. Information representing a Company or Personal
  8. Company name
  9. Company TIN
  10. Company Contact (Email, phone number, or other)
  11. Company full address
  12. Cleover Address
  13. Desired app name
  14. Website address
  15. Website privacy policy page URL
  16. Email and mobile number or phone number used to register whois, email on the website, notification control email
  17. Expected short description
  18. Expected length description
  19. Confirm that you have your own Playstore Developer account or not
  20. Confirm that you want help uploading or not
  21. Play Store Developer account email
  22. Playstore account creation transaction ID if needed
  23. Access Google Playstore Developer Account if immediate assistance is needed
  24. Upload logo, Banner, Flash Screen, Screenshot
  25. Proof of service payment
  26. Details of the bank used for the refund (in name, bank name, account number)
  27. Confirm approval

Data collected via WhatsApp customer support or Email:

  1. Logo, video, image, banner, text you want to load 
  2. All information on the form and additional information from Cleover

Data collected automatically for the purposes of proper website access:

  1. IP addresses, 
  2. Location, 
  3. Browser version
  4. Cookies

Physically collected data:

Cleover will be asked to send an agreement on a stamp, a letter of cooperation on a stamp, approval, a copy of the identity.

Data collected from third party services:

  1. CLEOVA uses the privy.id service for digital signatures as an alternative or combination to obtain an agreement and binding between CLEOVA and Cleover. 
  2. CLEOVA uses PayPal services for transactions which collect proof of payment transactions.
  3. CLEOVA uses Payment gateways in Indonesia on online stores if needed to expand its reach and increase the variety of payment methods supported by online stores.

Each has a User Policy and Privacy Policy that must be followed and agreed to when using this method.

Cleover is required to provide data, information, or documents correctly, validly, original, and can be accounted for by the filler, user, or Cleover. If errors, invalidity, incompatibility, incorrect or incomplete errors are found, then CLEOVA reserves the right to suspend, delete, cancel or reject the request.

USE OF PERSONAL DATA:

The Personal Data entered will be used to register a domain, hosting, or server, Google My Business, Gmail, Google Play Store

In the event of legal issues, CLEOVA may use Cleover's Personal Data in order to comply with applicable laws or regulations as a preventive measure, investigation, or the like regarding allegations, actions, activities, criminal acts, violations of laws or regulations.

CLEOVA does not sell or provide Cleover Personal Data to other parties without consent. CLEOVA guarantees that only Cleover and its consented parties can access or view the documents provided.

In giving consent to third parties, each third party has its own terms and conditions and privacy policies.

SECURITY OF PERSONAL DATA AND DATA STORAGE

  1. We carry out security and storage efforts carefully to maintain the confidentiality of the data and or documents stored. Each delivery uses SSL and HSTS, a firewall, and is stored on an account with the security offered by Google.
  2. CLEOVA applies high security standards to maintain confidentiality by limiting access rights, creating strong passwords, periodic security checks, 2-step authentication, malware anticipation, ransomware anticipation, and firewalls.
  3. CLEOVA never trades and trades confidential sensitive data from customers.
  4. The data used for server registration, domains, or specific features are used in accordance with the privacy policies, and user policies of each and are the responsibility of each provider.

DATA SECURITY GUARANTEE OF WEBSITE CREATING SERVICES

CLEOVA provides website security guarantees as long as it is not caused by Cleover himself.

Cleover's omissions include:

Data theft due to the insecurity of the computer device that Cleover uses. Cleover device insecurities include:

  1. Malware (Virus, Worms, Spyware, Hybrids an exotic forms, Trojans, Fileless, Adsware, Malvertising, Ransomware, and other kinds of malware).
  2. Spy program: KeyLogger and the like.
  3. Negligence in any activity, access, or use of: (a). Sharing drives / folders / files / PCs between networks so as to allow access to other parties intentionally or unintentionally,
    (b). share guide,
    (c). share drive access,
    (d). Leaking access to email or web accounts,
    (e). Use of publicly accessible computers,
    (f). Staff internal crimes,
    (g). Computers including cell phones are not password protected or double security,
    (h). Computers including cell phones lost or borrowed or stolen or sold,
    (i). Change with a weak password (minimum 8 characters with a combination of symbols, uppercase, lowercase, numbers, symbols),
    (j). Changed the linked mobile number before it was updated,
    (k). The mobile number used for recovery and access is forfeited,
    (l). Access WhatsApp/ Telegram/ Facebook/ Email/ other accounts the original version of Cleover used for CLEOVA services run by other parties and ask CLEOVA to do something,
    (m). Changed permissions to 777,
    (n). Uploading malicious files or scripts, or other similar things,
    (o). Using outside services other than CLEOVA
    (p). Other omissions from users
  4. Bugs or security loopholes other than CLEOVA. For example: The browser bug used to enter the website is due to obsolescence, new vulnerabilities are found that must be immediately updated in the related CMS, or the like.

DATA SECURITY GUARANTEE ON ADVERTISING SERVICES

  1. CLEOVA only uses data intended for purposeful advertising, documentation, and CLEOVA analytical materials to maximize advertising in the future. We may insert tracking code such as Google Tag, Google Analytics, Pixel for smooth advertising of products or services so that we can target better with CLEOVA services. CLEOVA can remove the code or leave it for Cleover advertising purposes in the future.
  2. Google Ads may use the data in accordance with the relevant service policies.

DATA SECURITY GUARANTEE ON WEBSITE REPAIR SERVICES

  1. We carry out security and storage efforts carefully to maintain the confidentiality of the data and or documents stored. Each delivery uses SSL and HSTS, a firewall, and is stored on an account with the security offered by Google.
  2. CLEOVA applies high security standards to maintain confidentiality by limiting access rights, creating strong passwords, periodic security checks, 2-step authentication, malware anticipation, ransomware anticipation, and firewalls.
  3. CLEOVA never trades and trades confidential sensitive data from customers.
  4. The permissions granted are used properly including accessing, making backups to prevent errors from occurring, changing configurations, adding or reducing or changing certain files or scripts in an effort to identify and fix problems.
  5. CLEOVA recommends changing the username or password as well as checking important sections related to the user list and the like if necessary.
  6. Repairs are only made to those included in the form, so if other problems are found, you will need to fill out the form again with a separate fee

CLEOVER RIGHTS

Access Request

Cleover reserves the right to request relevant information through the contacts provided. For example, forget the password. Other access such as server access, panel, super admin, database, provider area, and other than what CLEOVA provides in the guide cannot be requested for any reason and reason except packages that allow related access and CLEOVA strict permissions (for security and strong commitment)

Change Request

Cleover reserves the right to update more accurate data or information through the contact provided and according to procedures but not by changing the site address, ownership, etc. which causes other than Cleover to access at a level equivalent or higher to the original Cleover unless CLEOVA's approval is direct.

Removal Request

At Cleover's request, CLEOVA will delete Cleover's Personal Data from the system or storage CLEOVA uses. Data will be deleted with or without a refund and service access rights will be terminated, deleted or suspended.

Data and information used for third parties such as registering hosting, servers, domains, panels, digital signing, Who Is, and others that are not fully held and are not the responsibility of CLEOVA, then follow the User policies and Privacy Policies of each service.

Notice from Us

Each Cleover can get notifications via email, WhatsApp, Telegram, or connected contacts including social media as a step to speed up communication or convey information or offers.

Notice for Us

Your notification is only valid if it is sent to a valid and correct email on the contact list, at the time specified, or through other contact media provided by CLEOVA

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